Free cancellation up to 24 hours before your trip
Cancel any time up to 24 hours before your start time, free of charge. No questions, no fees. Nothing is charged when you book: you settle with your Buddy at the meeting point before your trip starts, so cancelling in time costs you nothing.
The details
- More than 24 hours before start: cancel at no cost. Nothing was charged when you booked and nothing becomes payable.
- Less than 24 hours before start: please still cancel so your Buddy is not left waiting. They have reserved the time for you, so the fare stays payable to them and is settled between you directly. Repeated late cancellations or no-shows may affect future bookings.
- If we cancel: a confirmed trip we cannot fulfil costs you nothing, whatever the timing.
The exact free-cancellation deadline for each booking is shown on its page and is locked in at the time you book, so you always know where you stand. You can cancel from your trips dashboard.
Cancellation FAQ
How do I cancel a booking?
Open the booking from your trips dashboard and choose Cancel. Nothing was charged when you booked, so there is no refund to process and nothing to reclaim.
What if I cancel less than 24 hours before?
Please still cancel, so your Buddy is not left waiting. Inside 24 hours the fare stays payable to them, because they have already committed the time, and it is settled between you as it would have been at the meeting point. Late cancellations and no-shows also affect whether we can take your future bookings. If something urgent comes up, contact support and we will do our best to help.
When is my money charged and released?
Never by us. You pay your Buddy in person at the meeting point, before your trip starts, in whatever way the two of you agree, so BuddyEase does not take your card details or hold your money at any point.
What if my Buddy or BuddyEase cancels?
If we cannot fulfil your confirmed trip for any reason, you owe nothing. If you had already paid your Buddy, contact support and we will arrange your money back.